How to buy the tickets?

Real Madrid Official Agent Seal

Read carefully all the information provided and select the event and the tickets you would like to purchase. Do not forget to fill in the order form to proceed.

• Which is the payment method?
  The payment is made online by means of a safe connection by Visa or MasterCard credit/debit cards. In order to let you know that the purchase is really being processed, you will be sent a confirmation e-mail.
  Which stadium areas do the tickets correspond to?
  In deference to our customers, we always offer the best tickets available in the chosen areas. For further information, see the map.
  
• Where will I receive my tickets?
  They will be delivered to the address provided in the order form, always inside the Spanish territory. Regarding foreigners, they will have to provide their accommodation address during their stay in Spain.
  
• How do I know my purchase order has been successfully received?
  Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase.
• If I do buy the tickets with much anticipation, do you apply any kind of discounts?
  We apply discounts for our usual customers and groups. If this is your case, please contact us.
• Does the ticket price include postage and packing?
  Yes, as well as the 16% V.A.T.
• I would like to modify my purchase order. How can I do it?
  In order to change any data: address, arrival date, and so on, you must send us an e-mail with all these changes, at tickets@madrid.com and we will be pleased to help you.
• What does 'to buy in the "Booking" mode' mean ?
  If you wisk to book tickets that are not in stock, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
• Is the ticket price given the real ticket price?
  No. Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service.… In many occasions, in order to guarantee the tickets availability for our customers, we have to buy the tickets at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket
• Packages prices.
  Is there any emergency telephone number?
  In case you have a last minute emergency, you can contact us at the customer service telephone number available 24 hours/day and effective 72 hours before the event (+ 34 690 278 507).
• Can I cancel my tickets?
  Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded.
  The match date can be rescheduled: from Sunday to Saturday or to any other day, as well as, from Wednesday to another weekday.
  The date/time changes are due to TV broadcastings or Championships commitments the Clubs are subject to. Hence, our customer is responsible for checking the final date/time match. These changes may occur up to 7 days before the event.
• Do you have any additional questions?
  Drop us a line at tickets@madrid.com and we will be pleased to help you.

Read also Why buy from us?